Can I customize my outfit?
Yes. We offer customization for selected designs, including size, length, sleeves, and other details where applicable. Our team will guide you through the available options before your order is confirmed.
How do I choose the right size?
You can refer to our size guide on each product page. If you're unsure, our team will be happy to help you select the best fit based on your measurements.
Can I request changes after placing my order?
Changes can be made within a limited time after your order is placed. Once production has begun, modifications may no longer be possible.
Do you ship internationally?
Yes, Aláya ships worldwide. Shipping charges and delivery times vary depending on your location and will be shown during checkout.
How long does delivery take?
Delivery timelines depend on whether your item is ready-to-wear or made-to-order. Estimated delivery dates are provided on each product page and in your order confirmation.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking number via email or SMS so you can follow your shipment every step of the way.
Do you accept returns?
Due to the handcrafted nature of our garments, returns are only accepted for damaged or incorrect items. Please contact us within 48 hours of receiving your order.
Can I exchange my outfit for a different size?
Size exchanges are available for eligible ready-to-wear items, subject to stock availability. Customized and made-to-order pieces are not eligible for exchange.
What should I do if I receive a damaged item?
Please contact our customer care team within 48 hours of delivery with clear photos of the issue. We'll review your request and provide a suitable resolution as quickly as possible.
How should I care for my Aláya outfit?
We recommend professional dry cleaning for all embroidered and embellished garments to preserve their beauty and craftsmanship.
Will the embroidery or embellishments fade over time?
With proper care and storage, your garment is designed to retain its elegance for years. Avoid direct sunlight, excessive moisture, and harsh detergents.
How should I store my outfit?
Store your outfit in a breathable garment bag in a cool, dry place. Avoid hanging heavily embellished pieces for long periods to help maintain their shape and detailing.
