Refund policy

Return & Exchange Policy 

Made-to-Order System

At ALÁYA, all our pieces are made to order. This approach allows us to minimize fabric wastage and use resources responsibly, ensuring every outfit is crafted specifically for you.

No Returns or Exchanges

As each order is custom-made based on your specific measurements and preferences, we do not offer returns, refunds, or exchanges.

Alterations

We understand that fit can sometimes need fine-tuning. To ensure you're happy with your outfit, we offer alteration services. If you experience any sizing or fit issues, please reach out to us and we'll be happy to assist in getting it adjusted.

Before You Order

We encourage all customers to carefully review sizing details and confirm their measurements before placing an order, to help ensure the best possible fit from the start.

Disclaimer (Colours & Display)

While we make every effort to display accurate colors on our website, actual product colors may vary slightly due to factors such as lighting, dye lots, fabric texture, and individual screen/display settings.